It has been a month since Asus has released firmware to Asus ZenFone Max Plus that included Android Oreo. I was lucky to be stranded on a tropical island with no connection so I couldn’t install it because it turn out the new firmware is a disaster. The numbers od users comlpaining in the forum spiked and they were quoting many different problems with the build. You can read about some in my post of Oreo update and in my warning not to update the phone, but the list is not complete.
New errors and bugs are constantly being found and many users had to buy a new phone because the update has made the phone useless. I’m not exaggerating here: if your phone can’t connect to 2G, 3G or 4G, is it still a phone? If it gets so hot you can’t hold it, is it still usable? If the battery dies in a few hours, is it still a mobile phone? By all definitions, it’s not a usable mobile phone. And if people rely on them for business, well, it’s cheaper to get a new phone than lose customers with the sad excuse for the “Battery king”.
Replies from the forum moderators are pathetic at least, urging people to factory reset the phone, clear data in apps, change a SIM card or some other “turn it off and on again” help that usually call centers are trained to suggest.
I have even noticed that besides helpful Emilee, a regular Asus moderator on the forum, and the unbelievably rude Bill, a new moderator is replying to messages. Selena so far managed to only copy and paste standard replies, but it might be an indication that they need more staff for handing bad press.
The most useful replies are the ones where they acknowledge the problem and write that they had let the developers know about it.
Is the new build WW-15.
02. 1810. 380 any better?
After this month of being stuck on the Oreo build a new build arrived on December 18, firmware build 15.
The official build page has very little details on the content of this update:
1.Update Google Security patch to 2018/11/05
Users who had bricked phones by the update to Oreo from November jumped at the 15.
Should I upgrade to 15.
02. 1810. 380?
The answer is very easy and consists of the options:
- If you are still on Adroid 7, don’t upgrade!
- If you already upgraded to Android Oreo 8.1, then go ahead and upgrade. Bugs won’t get fixed, but you might get security updates if that’s worth.
I am still on Android 7 so I haven’t updated yet. I have actually no plan of updating until the errors are fixed, and I guess that by that time I will own a new phone already.
Has Asus abandoned Zenfone Max Plus?
I think the answer to this question is NO. Asus has not abandoned ZenFone Max Plus.
The new build has number 15.
We’ll see if they succeed.
When is the next firmware update for ZenFone Max Plus?
The next firmware update for ZenFone Max Plus should be released sometime at the end of January 2019. If they continue building at this pace, the version number should be around 15.02.1810.410+.